We love it when you love your products, and 99% of our customers are completely satisfied. In the rare event that you need to cancel or return your order, please read the following policies carefully.
After placing an order, you can cancel at no charge for any reason within 2 hours. Once an order is placed, we immediately begin shipping your order, ensuring it’s shipped to you as quickly as possible
When you place an order, you will receive an email confirmation describing the details of your purchase. It is your responsibility to verify the accuracy of the information in the email receipt. You have 2 hours to review your confirmation and reply with any discrepancies or changes.
To cancel an order, send an email to info@juvly.com with your name, order number, and reason for cancelling. Unfortunately, no phone cancellations can be processed. If you cancellation request is approved, you will receive an email confirming the cancellation.
Special orders, orders that are being held in our warehouse for delayed delivery at the request of the customer, layaway, etc. cannot be cancelled.
Any cancellation requests submitted 2 hours after the order is placed are subject to the Returns Policy below.
Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.
Returned items are never resold to customers, as they are no longer new; they are usually donated to charity.
Exact delivery dates and times cannot be guaranteed. Deliveries on evenings or weekends cannot be guaranteed. It is your responsibility to make sure USPS will deliver to your home and that the address you provide is correct.
To request to return an order, send an email to info@juvly.com with your name, order number, and reason for returning. Unfortunately, no phone cancellations can be processed. If you return request is approved, you will receive an email confirming the return and next steps.
Clearance items are not returnable. For more information, see below.
We cannot guarantee that the packaging and colors of your products will be exactly as pictured. We do guarantee that every product we sell is 100% authentic.
We currently ship throughout the continental United States and Canada. For other countries please email us at info@juvly.com.
